The Chat2Desk connector synchronizes data from customer support into your knowledge base. Russian omnichannel customer support platform
Аутентификация
Api Key — Требуется аутентификация по API ключу
Конфигурация
| Поле | Тип | Обязательно | Описание |
|---|---|---|---|
| API Key / Token | Input | Да | Your API key from Chat2Desk |
| Sync Interval | Dropdown | Нет | Frequency of data synchronization |
| Fields to Sync | Multi-select | Нет | Specific fields to include in documents |
Как это работает
- Проверка аутентификации — Validates your credentials with Chat2Desk
- Получение данных — Retrieves data from the customer support platform
- Обработка документов — Converts data to plain-text documents
- Завершение синхронизации — Stores documents in your knowledge base with metadata
Формат документа
Each synced document contains:
Field1: value1
Field2: value2
...Теги метаданных
| Tag | Type | Description |
|---|---|---|
| Source | String | Chat2Desk |
| Sync Date | Date | When the document was synchronized |
Пагинация
Pagination uses offset-based cursor format for incremental updates.
Ограничения
- API rate limits apply
- All Chat2Desk data must be accessible with your authentication credentials
- Large datasets may take time to sync initially