Jira Service Управлятьment
Работайте с Jira Service Управлятьment
Jira Service Управлятьment — современное решение Atlassian для управления ИТ-услугами (ITSM), которое помогает командам эффективно работать с сервисными запросами, инцидентами, проблемами, активами и изменениями в масштабах всей организации. Построенный на платформе Jira, Jira Service Управлятьment даёт возможность ИТ, DevOps, HR, эксплуатационным и другим бизнес-командам предоставлять качественный совместный сервис.
Jira Service Управлятьment (JSM) выходит за рамки классического отслеживания задач и предлагает функции, специально предназначенные для сервисных команд: встроенные SLA, настраиваемые типы запросов, автоматизацию, мощные очереди и удобные клиентские порталы. Через API JSM и интеграцию с AACFlow вы можете автоматизировать, отслеживать и взаимодействовать со всеми аспектами своих процессов управления услугами.
Ключевые возможности Jira Service Управлятьment:
- Управление сервисными запросами: упрощайте приём, сортировку и обработку ИТ- и бизнес-запросов с помощью настраиваемых форм, очередей и автоматической маршрутизации.
- Управление инцидентами и проблемами: фиксируйте, отслеживайте, эскалируйте и решайте инциденты, используя инструменты анализа первопричин, постмортемов и совместной работы в реальном времени.
- Отслеживание SLA и отчётность: определяйте, контролируйте и отчитывайтесь по соглашениям об уровне обслуживания, обеспечивая своевременность и ответственность.
- Управление активами и конфигурациями: поддерживайте актуальный реестр активов, конфигурационных элементов и их взаимосвязей, повышая прозрачность и точность анализа влияния.
- Управление очередями: распределяйте нагрузку и приоритеты с помощью мощных очередей для сервис-агентов, включая фильтрацию, сортировку и массовые действия.
- Управление клиентами и организациями: группируйте клиентов в организации, управляйте правами пользователей и улучшайте коммуникацию через индивидуальные клиентские порталы.
Интеграция Jira Service Управлятьment в AACFlow позволяет создавать, отслеживать и обновлять сервисные запросы, получать и управлять клиентскими организациями, контролировать активные очереди и программно автоматизировать ITSM-операции. Создавайте интеллектуальных AI-агентов для service desk, автоматизируйте воркфлоу, запускаемые сервисными событиями, и обеспечивайте как конечным пользователям, так и сервисным командам проактивную поддержку с помощью AI.
Интегрируйте с Jira Service Management для управления ИТ-услугами. Создать и manage service requests, handle customers и organizations, track SLAs, и manage queues.
Получить все service desks from Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
expand | string | Нет | Comma-separated fields to expand in the response |
start | number | Нет | Start index for постраничная выборка (e.g., 0, 50, 100) |
limit | number | Нет | Maximum results to return (e.g., 10, 25, 50) |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
serviceDesks | array | List of service desks |
↳ id | string | Service desk ID |
↳ projectId | string | Associated Jira project ID |
↳ projectName | string | Associated project name |
↳ projectKey | string | Associated project key |
↳ name | string | Service desk name |
↳ description | string | Service desk description |
↳ leadDisplayName | string | Project lead display name |
total | number | Total number of service desks |
isLastPage | boolean | Произошла ли эта is the last page |
Получить request types для a service desk in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
serviceDeskId | string | Да | Service Desk ID (e.g., "1", "2") |
searchQuery | string | Нет | Filter request types by name |
groupId | string | Нет | Filter by request type group ID |
expand | string | Нет | Comma-separated fields to expand in the response |
start | number | Нет | Start index for постраничная выборка (e.g., 0, 50, 100) |
limit | number | Нет | Maximum results to return (e.g., 10, 25, 50) |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
requestTypes | array | List of request types |
↳ id | string | Request type ID |
↳ name | string | Request type name |
↳ description | string | Request type description |
↳ helpText | string | Help text for customers |
↳ issueTypeId | string | Associated Jira issue type ID |
↳ serviceDeskId | string | Parent service desk ID |
↳ groupIds | json | Groups this request type belongs to |
↳ icon | json | Request type icon with id and links |
↳ restrictionStatus | string | OPEN or RESTRICTED |
total | number | Total number of request types |
isLastPage | boolean | Произошла ли эта is the last page |
Создать новый service request in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
serviceDeskId | string | Да | Service Desk ID (e.g., "1", "2") |
requestTypeId | string | Да | Request Type ID (e.g., "10", "15") |
summary | string | Да | Summary/title for the service request |
description | string | Нет | Description for the service request |
raiseOnBehalfOf | string | Нет | Account ID of customer to raise request on behalf of |
requestFieldValues | json | Нет | Request field values as key-value pairs (overrides summary/description if provided) |
requestParticipants | string | Нет | Comma-separated account IDs to add as request participants |
channel | string | Нет | Channel the request originates from (e.g., portal, email) |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
issueId | string | Created request issue ID |
issueKey | string | Created request issue key (e.g., SD-123) |
requestTypeId | string | Request type ID |
serviceDeskId | string | Service desk ID |
createdDate | json | Creation date with iso8601, friendly, epochMillis |
currentStatus | json | Current status with status name and category |
reporter | json | Reporter user with accountId, displayName, emailAddress |
success | boolean | Произошла ли request was created successfully |
url | string | URL to the created request |
Получить a single service request from Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
issueIdOrKey | string | Да | Issue ID or key (e.g., SD-123) |
expand | string | Нет | Comma-separated fields to expand: participant, status, sla, requestType, serviceDesk, attachment, comment, action |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
issueId | string | Jira issue ID |
issueKey | string | Issue key (e.g., SD-123) |
requestTypeId | string | Request type ID |
serviceDeskId | string | Service desk ID |
createdDate | json | Creation date with iso8601, friendly, epochMillis |
currentStatus | object | Current request status |
↳ status | string | Status name |
↳ statusCategory | string | Status category (NEW, INDETERMINATE, DONE) |
↳ statusDate | json | Status change date with iso8601, friendly, epochMillis |
reporter | object | Reporter user details |
↳ accountId | string | Atlassian account ID |
↳ displayName | string | User display name |
↳ emailAddress | string | User email address |
↳ active | boolean | Произошла ли account is active |
requestFieldValues | array | Request field values |
↳ fieldId | string | Field identifier |
↳ label | string | Human-readable field label |
↳ value | json | Field value |
↳ renderedValue | json | HTML-rendered field value |
url | string | URL to the request |
request | json | The service request object |
Получить multiple service requests from Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
serviceDeskId | string | Нет | Filter by service desk ID (e.g., "1", "2") |
requestOwnership | string | Нет | Filter by ownership: OWNED_REQUESTS, PARTICIPATED_REQUESTS, APPROVER, ALL_REQUESTS |
requestStatus | string | Нет | Filter by status: OPEN_REQUESTS, CLOSED_REQUESTS, ALL_REQUESTS |
requestTypeId | string | Нет | Filter by request type ID |
searchTerm | string | Нет | Search term to filter requests (e.g., "password reset", "laptop") |
expand | string | Нет | Comma-separated fields to expand: participant, status, sla, requestType, serviceDesk, attachment, comment, action |
start | number | Нет | Start index for постраничная выборка (e.g., 0, 50, 100) |
limit | number | Нет | Maximum results to return (e.g., 10, 25, 50) |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
requests | array | List of service requests |
↳ issueId | string | Jira issue ID |
↳ issueKey | string | Issue key (e.g., SD-123) |
↳ requestTypeId | string | Request type ID |
↳ serviceDeskId | string | Service desk ID |
↳ createdDate | json | Creation date with iso8601, friendly, epochMillis |
↳ currentStatus | object | Current request status |
↳ status | string | Status name |
↳ statusCategory | string | Status category (NEW, INDETERMINATE, DONE) |
↳ statusDate | json | Status change date with iso8601, friendly, epochMillis |
↳ reporter | object | Reporter user details |
↳ accountId | string | Atlassian account ID |
↳ displayName | string | User display name |
↳ emailAddress | string | User email address |
↳ active | boolean | Произошла ли account is active |
↳ requestFieldValues | array | Request field values |
↳ fieldId | string | Field identifier |
↳ label | string | Human-readable field label |
↳ value | json | Field value |
↳ renderedValue | json | HTML-rendered field value |
total | number | Total number of requests in current page |
isLastPage | boolean | Произошла ли эта is the last page |
Добавить комментарий (public или internal) to a service request in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
issueIdOrKey | string | Да | Issue ID or key (e.g., SD-123) |
body | string | Да | Comment body text |
isPublic | boolean | Да | Произошла ли comment is public (visible to customer) or internal (true/false) |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
commentId | string | Created comment ID |
body | string | Comment body text |
isPublic | boolean | Произошла ли comment is public |
author | object | Comment author |
↳ accountId | string | Atlassian account ID |
↳ displayName | string | User display name |
↳ emailAddress | string | User email address |
↳ active | boolean | Произошла ли account is active |
createdDate | json | Comment creation date with iso8601, friendly, epochMillis |
success | boolean | Произошла ли comment was added successfully |
Получить comments для a service request in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
issueIdOrKey | string | Да | Issue ID or key (e.g., SD-123) |
isPublic | boolean | Нет | Filter to only public comments (true/false) |
internal | boolean | Нет | Filter to only internal comments (true/false) |
expand | string | Нет | Comma-separated fields to expand: renderedBody, attachment |
start | number | Нет | Start index for постраничная выборка (e.g., 0, 50, 100) |
limit | number | Нет | Maximum results to return (e.g., 10, 25, 50) |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
comments | array | List of comments |
↳ id | string | Comment ID |
↳ body | string | Comment body text |
↳ public | boolean | Произошла ли comment is public |
↳ author | object | Comment author |
↳ accountId | string | Atlassian account ID |
↳ displayName | string | User display name |
↳ emailAddress | string | User email address |
↳ active | boolean | Произошла ли account is active |
↳ created | json | Creation date with iso8601, friendly, epochMillis |
↳ renderedBody | json | HTML-rendered comment body (when expand=renderedBody) |
total | number | Total number of comments |
isLastPage | boolean | Произошла ли эта is the last page |
Получить customers для a service desk in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
serviceDeskId | string | Да | Service Desk ID (e.g., "1", "2") |
query | string | Нет | Search query to filter customers (e.g., "john", "acme") |
start | number | Нет | Start index for постраничная выборка (e.g., 0, 50, 100) |
limit | number | Нет | Maximum results to return (e.g., 10, 25, 50) |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
customers | array | List of customers |
↳ accountId | string | Atlassian account ID |
↳ displayName | string | Display name |
↳ emailAddress | string | Email address |
↳ active | boolean | Произошла ли account is active |
↳ timeZone | string | User timezone |
total | number | Total number of customers |
isLastPage | boolean | Произошла ли эта is the last page |
Добавить customers to a service desk in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
serviceDeskId | string | Да | Service Desk ID (e.g., "1", "2") |
accountIds | string | Нет | Comma-separated Atlassian account IDs to add as customers |
emails | string | Нет | Comma-separated email addresses to add as customers |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
serviceDeskId | string | Service desk ID |
success | boolean | Whether customers were added successfully |
Получить organizations для a service desk in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
serviceDeskId | string | Да | Service Desk ID (e.g., "1", "2") |
start | number | Нет | Start index for постраничная выборка (e.g., 0, 50, 100) |
limit | number | Нет | Maximum results to return (e.g., 10, 25, 50) |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
organizations | array | List of organizations |
↳ id | string | Organization ID |
↳ name | string | Organization name |
total | number | Total number of organizations |
isLastPage | boolean | Произошла ли эта is the last page |
Создать новый organization in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
name | string | Да | Name of the organization to create |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
organizationId | string | ID of the created organization |
name | string | Name of the created organization |
success | boolean | Произошла ли operation succeeded |
Добавить an organization to a service desk in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
serviceDeskId | string | Да | Service Desk ID (e.g., "1", "2") |
organizationId | string | Да | Organization ID to add to the service desk |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
serviceDeskId | string | Service Desk ID |
organizationId | string | Organization ID added |
success | boolean | Произошла ли operation succeeded |
Получить queues для a service desk in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
serviceDeskId | string | Да | Service Desk ID (e.g., "1", "2") |
includeCount | boolean | Нет | Include issue count for each queue (true/false) |
start | number | Нет | Start index for постраничная выборка (e.g., 0, 50, 100) |
limit | number | Нет | Maximum results to return (e.g., 10, 25, 50) |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
queues | array | List of queues |
↳ id | string | Queue ID |
↳ name | string | Queue name |
↳ jql | string | JQL filter for the queue |
↳ fields | json | Fields displayed in the queue |
↳ issueCount | number | Number of issues in the queue |
total | number | Total number of queues |
isLastPage | boolean | Произошла ли эта is the last page |
Получить SLA information для a service request in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
issueIdOrKey | string | Да | Issue ID or key (e.g., SD-123) |
start | number | Нет | Start index for постраничная выборка (e.g., 0, 50, 100) |
limit | number | Нет | Maximum results to return (e.g., 10, 25, 50) |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
slas | array | List of SLA metrics |
↳ id | string | SLA metric ID |
↳ name | string | SLA metric name |
↳ completedCycles | json | Completed SLA cycles with startTime, stopTime, breachTime, breached, goalDuration, elapsedTime, remainingTime (each time as DateDTO, durations as DurationDTO) |
↳ ongoingCycle | json | Ongoing SLA cycle with startTime, breachTime, breached, paused, withinCalendarHours, goalDuration, elapsedTime, remainingTime |
total | number | Total number of SLAs |
isLastPage | boolean | Произошла ли эта is the last page |
Получить available transitions для a service request in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
issueIdOrKey | string | Да | Issue ID or key (e.g., SD-123) |
start | number | Нет | Start index for постраничная выборка (e.g., 0, 50, 100) |
limit | number | Нет | Maximum results to return (e.g., 10, 25, 50) |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
transitions | array | List of available transitions |
↳ id | string | Transition ID |
↳ name | string | Transition name |
total | number | Total number of transitions |
isLastPage | boolean | Произошла ли эта is the last page |
Transition a service request to a new status in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
issueIdOrKey | string | Да | Issue ID or key (e.g., SD-123) |
transitionId | string | Да | Transition ID to apply |
comment | string | Нет | Optional comment to add during transition |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
transitionId | string | Applied transition ID |
success | boolean | Произошла ли transition was successful |
Получить participants для a request in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
issueIdOrKey | string | Да | Issue ID or key (e.g., SD-123) |
start | number | Нет | Start index for постраничная выборка (e.g., 0, 50, 100) |
limit | number | Нет | Maximum results to return (e.g., 10, 25, 50) |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
participants | array | List of participants |
↳ accountId | string | Atlassian account ID |
↳ displayName | string | Display name |
↳ emailAddress | string | Email address |
↳ active | boolean | Произошла ли account is active |
total | number | Total number of participants |
isLastPage | boolean | Произошла ли эта is the last page |
Добавить participants to a request in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
issueIdOrKey | string | Да | Issue ID or key (e.g., SD-123) |
accountIds | string | Да | Comma-separated account IDs to add as participants |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
participants | array | List of added participants |
↳ accountId | string | Atlassian account ID |
↳ displayName | string | Display name |
↳ emailAddress | string | Email address |
↳ active | boolean | Произошла ли account is active |
success | boolean | Произошла ли operation succeeded |
Получить approvals для a request in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
issueIdOrKey | string | Да | Issue ID or key (e.g., SD-123) |
start | number | Нет | Start index for постраничная выборка (e.g., 0, 50, 100) |
limit | number | Нет | Maximum results to return (e.g., 10, 25, 50) |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
approvals | array | List of approvals |
↳ id | string | Approval ID |
↳ name | string | Approval description |
↳ finalDecision | string | Final decision: pending, approved, or declined |
↳ canAnswerApproval | boolean | Whether current user can respond |
↳ approvers | array | List of approvers С помощьюir decisions |
↳ approver | object | Approver user details |
↳ accountId | string | Atlassian account ID |
↳ displayName | string | User display name |
↳ emailAddress | string | User email address |
↳ active | boolean | Произошла ли account is active |
↳ approverDecision | string | Decision: pending, approved, or declined |
↳ createdDate | json | Creation date |
↳ completedDate | json | Completion date |
total | number | Total number of approvals |
isLastPage | boolean | Произошла ли эта is the last page |
Approve или decline an approval request in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
issueIdOrKey | string | Да | Issue ID or key (e.g., SD-123) |
approvalId | string | Да | Approval ID to answer |
decision | string | Да | Decision: "approve" or "decline" |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
approvalId | string | Approval ID |
decision | string | Decision made (approve/decline) |
id | string | Approval ID from response |
name | string | Approval description |
finalDecision | string | Final approval decision: pending, approved, or declined |
canAnswerApproval | boolean | Произошла ли current user can still respond |
approvers | array | Updated list of approvers with decisions |
↳ approver | object | Approver user details |
↳ accountId | string | Approver account ID |
↳ displayName | string | Approver display name |
↳ emailAddress | string | Approver email |
↳ active | boolean | Произошла ли account is active |
↳ approverDecision | string | Individual approver decision |
createdDate | json | Approval creation date |
completedDate | json | Approval completion date |
approval | json | The approval object |
success | boolean | Произошла ли operation succeeded |
Получить fields required to create a request of a specific type in Jira Service Управлятьment
| Параметр | Тип | Обязательный | Описание |
|---|
domain | string | Да | Ваш домен Jira (e.g., yourcompany.atlassian.net) |
cloudId | string | Нет | Jira Cloud ID for the instance |
serviceDeskId | string | Да | Service Desk ID (e.g., "1", "2") |
requestTypeId | string | Да | Request Type ID (e.g., "10", "15") |
| Параметр | Тип | Описание |
|---|
ts | string | Timestamp of the operation |
serviceDeskId | string | Service desk ID |
requestTypeId | string | Request type ID |
canAddRequestParticipants | boolean | Whether participants can be added to requests of this type |
canRaiseOnBehalfOf | boolean | Whether requests can be raised on behalf of another user |
requestTypeFields | array | List of fields for this request type |
↳ fieldId | string | Field identifier (e.g., summary, description, customfield_10010) |
↳ name | string | Human-readable field name |
↳ description | string | Help text for the field |
↳ required | boolean | Произошла ли field is required |
↳ visible | boolean | Произошла ли field is visible |
↳ validValues | json | Allowed values for select fields |
↳ presetValues | json | Pre-populated values |
↳ defaultValues | json | Default values for the field |
↳ jiraSchema | json | Jira field schema with type, system, custom, customId |
