ServiceNow

Create, read, update, and delete ServiceNow records

Usage Instructions

Integrate ServiceNow into your workflow. Create, read, update, and delete records in any ServiceNow table including incidents, tasks, change requests, users, and more.

Tools

`servicenow_create_record`

Input

Parameter	Type	Required	Description
`instanceUrl`	string	Yes	No description
`username`	string	Yes	No description
`password`	string	Yes	No description
`tableName`	string	Yes	No description
`fields`	json	Yes	Fields to set on the record as JSON object (e.g., {"short_description": "Issue title", "priority": "1"})

Output

Parameter	Type	Description
`record`	json	Created ServiceNow record with sys_id and other fields
`metadata`	json	Operation metadata

`servicenow_read_record`

Input

Parameter	Type	Required	Description
`instanceUrl`	string	Yes	No description
`username`	string	Yes	No description
`password`	string	Yes	No description
`tableName`	string	Yes	No description
`sysId`	string	No	No description
`number`	string	No	No description
`query`	string	No	Encoded query string (e.g., "active=true^priority=1")
`limit`	number	No	No description
`offset`	number	No	No description
`fields`	string	No	Comma-separated list of fields to return (e.g., sys_id,number,short_description,state)
`displayValue`	string	No	Return display values for reference fields: "true" (display only), "false" (sys_id only), or "all" (both)

Output

Parameter	Type	Description
`records`	array	Array of ServiceNow records
`metadata`	json	Operation metadata

`servicenow_update_record`

Input

Parameter	Type	Required	Description
`instanceUrl`	string	Yes	No description
`username`	string	Yes	No description
`password`	string	Yes	No description
`tableName`	string	Yes	No description
`sysId`	string	Yes	No description
`fields`	json	Yes	Fields to update as JSON object (e.g., {"state": "2", "priority": "1"})

Output

Parameter	Type	Description
`record`	json	Updated ServiceNow record
`metadata`	json	Operation metadata

`servicenow_delete_record`

Input

Parameter	Type	Required	Description
`instanceUrl`	string	Yes	No description
`username`	string	Yes	No description
`password`	string	Yes	No description
`tableName`	string	Yes	No description
`sysId`	string	Yes	No description

Output

Parameter	Type	Description
`success`	boolean	Whether the deletion was successful
`metadata`	json	Operation metadata

On this page

Usage Instructions

servicenow_create_record

servicenow_read_record

servicenow_update_record

servicenow_delete_record

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