Otveto
AI-powered customer reply automation for WhatsApp, Telegram, Avito, VK, and site chat via otveto.ru.
Otveto
Otveto is a Russian AI customer communication platform that automates replies across WhatsApp, Telegram, Avito, VKontakte, and website chat widgets.
Note: The otveto.ru API is not publicly documented. There is no published developer portal or OpenAPI specification. All operations in this block are based on the internal API. Contact info@otveto.ru to request API access and credentials.
Setup
- Create an account at https://otveto.ru/ and configure your communication channels.
- Contact otveto.ru support to request API access. You will receive an API Key and optionally a Workspace ID.
- In AACFlow, add an Otveto block and enter your API key (stored as a secret) and optionally the workspace ID.
Operations
| Operation | Description |
|---|---|
otveto_generate_reply | Generate an AI-powered reply to a customer message for a given dialog ID. |
otveto_get_dialog_context | Retrieve the history and context of a dialog by its ID. |
otveto_list_channels | List all connected communication channels for the workspace. |
otveto_sync_message | Sync an outbound message to a dialog in the otveto.ru system. |
Example workflow
When a new message arrives via a webhook trigger, pass the dialog ID and customer message to otveto_generate_reply, then send the returned reply text back to the customer via the originating channel.
Links
- Official website: https://otveto.ru/
- Block source: apps/aacflow/blocks/blocks/otveto.ts