The Intercom connector synchronizes Help Center articles and support conversations from Intercom.
Authentication
API Key — Intercom access token.
Configuration
| Field | Type | Required | Description |
|---|---|---|---|
| Content Type | Dropdown | Yes | All / Articles / Conversations |
| Article State | Dropdown | No | Published / Draft |
| Conversation State | Dropdown | No | Open / Closed |
| Max Items | Input | No | Limit the number of synced items |
How It Works
- Article Fetching — Paginates through articles with state filtering
- Conversation Fetching — Fetches conversations with cursor pagination
- Detail Enrichment — Fetches full conversation details including message parts
- Formatting — Articles as title+body; conversations as threaded messages
Document Format
Articles:
Article Title
Article body text...Conversations:
[timestamp] Author Name: message text
[timestamp] Other Author: reply textMetadata Tags
| Tag | Type | Description |
|---|---|---|
| Type | Text | article or conversation |
| Status | Text | published/draft or open/closed |
| Author ID | Text | Intercom author ID |
| Tags | Text | Article/conversation tags |
| Created At | Date | Creation date |
| Message Count | Number | Messages in conversation |