Voximplant Connector
Sync call records and customer communications from Voximplant into your knowledge base
The Voximplant connector synchronizes call records, recordings metadata, and customer communication logs from Voximplant into your knowledge base. Each call is converted to a document containing duration, parties, and transcript summaries.
Authentication
API Key — requires:
- Voximplant API key with call history access
Configuration
| Field | Type | Required | Description |
|---|---|---|---|
| Account ID | Input | Yes | Your Voximplant account identifier |
| Application | Selector | Yes | Select Voximplant application |
| Call Status | Dropdown | No | Filter by status (completed/failed/missed) |
| Date Range | Date Picker | No | Sync calls from date range |
How It Works
- Account Validation — Verifies API access to Voximplant account
- Call History — Retrieves call records with pagination (100 per page)
- Metadata Extraction — Processes call duration, parties, and disposition
- Document Generation — Each call becomes a searchable document
Document Format
Call ID: CALL-123456
From: +7-999-123-4567
To: +7-999-987-6543
Duration: 5 minutes 23 seconds
Status: Completed
Date: 2026-05-21 14:30:00
Disposition: ResolvedMetadata Tags
| Tag | Type | Description |
|---|---|---|
| Call ID | Text | Voximplant call record ID |
| Call Status | Category | Completed, Failed, Missed |
| Call Direction | Category | Inbound or Outbound |
Pagination
Uses call ID offset. Cursor format: offset:{call_id}.
Limitations
- Call recordings not synced, only metadata
- Transcripts available only if transcription was enabled
- Call details limited to 2-year history