The ServiceNow connector synchronizes knowledge base articles and incidents from ServiceNow.
Authentication
API Key — Basic authentication with username and password/token.
Configuration
| Field | Type | Required | Description |
|---|---|---|---|
| Instance URL | Input | Yes | Your ServiceNow instance |
| Username | Input | Yes | ServiceNow username |
| Content Type | Dropdown | Yes | Knowledge Articles / Incidents |
| Workflow State | Dropdown | No | Article workflow state |
| Category | Dropdown | No | Article category |
| Incident Priority | Dropdown | No | Incident priority filter |
| Incident State | Dropdown | No | Incident state filter |
| Max Items | Input | No | Limit items |
How It Works
- Instance Validation — Normalizes and validates the instance URL
- Query Building — Builds
sysparm_querywith type-specific filters - Table API — Uses ServiceNow Table API with
sysparm_offset/sysparm_limit - Display Values — Resolves reference field display values
Document Format
Knowledge Articles:
Article Title
Article text...
---
Workflow State: Published
Category: ITIncidents:
INC0012345: Incident description
State: In Progress
Priority: 2 - High
Assigned to: Name
Description:
Full description...
Resolution Notes:
Resolution text...Metadata Tags
| Tag | Type | Description |
|---|---|---|
| Type | Text | article or incident |
| Number | Text | Article number or incident number |
| Status | Text | Current state |
| Author | Text | Article author or incident caller |
| Last Updated | Date | Last update time |
| Created On | Date | Creation date |