The Chat2Desk connector synchronizes data from customer support into your knowledge base. Russian omnichannel customer support platform
Authentication
Api Key — API Key authentication required
Configuration
| Field | Type | Required | Description |
|---|---|---|---|
| API Key / Token | Input | Yes | Your API key from Chat2Desk |
| Sync Interval | Dropdown | No | Frequency of data synchronization |
| Fields to Sync | Multi-select | No | Specific fields to include in documents |
How It Works
- Authentication Check — Validates your credentials with Chat2Desk
- Data Fetching — Retrieves data from the customer support platform
- Document Processing — Converts data to plain-text documents
- Sync Completion — Stores documents in your knowledge base with metadata
Document Format
Each synced document contains:
Field1: value1
Field2: value2
...Metadata Tags
| Tag | Type | Description |
|---|---|---|
| Source | String | Chat2Desk |
| Sync Date | Date | When the document was synchronized |
Pagination
Pagination uses offset-based cursor format for incremental updates.
Limitations
- API rate limits apply
- All Chat2Desk data must be accessible with your authentication credentials
- Large datasets may take time to sync initially