Zendesk Connector
Sync Help Center articles and support tickets from Zendesk into your knowledge base
The Zendesk connector synchronizes Help Center articles and support tickets from Zendesk.
Authentication
API Key — Basic authentication using email/token:api_token format.
Configuration
| Field | Type | Required | Description |
|---|---|---|---|
| Subdomain | Input | Yes | Your Zendesk subdomain |
| Input | Yes | Agent email for API auth | |
| Content Type | Dropdown | Yes | Both / Articles Only / Tickets Only |
| Ticket Status | Dropdown | No | All / Open / Pending / Solved / Closed |
| Article Locale | Input | No | Language locale for articles |
| Max Tickets | Input | No | Maximum tickets (default: 500) |
How It Works
- Article Fetching — Paginates through Help Center articles with optional locale filter
- Ticket Fetching — Fetches tickets with status filtering and pagination
- Comment Enrichment — Fetches all comments for each ticket (batched 5 at a time)
- HTML Conversion — Converts article bodies and comment bodies to plain text
Document Format
Articles:
Article Title
Article body text...Tickets:
Subject: Ticket subject
Status: open
Priority: high
Created: ISO date
Updated: ISO date
Tags: tag1, tag2
--- Description ---
Description text...
--- Comments ---
[ISO date] (Public) Author 123456:
Comment text...
[ISO date] (Internal) Author 789012:
Internal note text...Metadata Tags
| Tag | Type | Description |
|---|---|---|
| Content Type | Text | article or ticket |
| Status | Text | Article/ticket status |
| Labels | Text | Article labels |
| Tags | Text | Ticket tags |
| Last Updated | Date | Last update time |
| Comment Count | Number | Number of ticket comments |