The Chat2Desk connector synchronizes data from customer support into your knowledge base. Russian omnichannel customer support platform
身份验证
Api Key — 需要 API 密钥身份验证
配置
| 字段 | 类型 | 必需 | 描述 |
|---|---|---|---|
| API Key / Token | Input | 是 | Your API key from Chat2Desk |
| Sync Interval | Dropdown | 否 | Frequency of data synchronization |
| Fields to Sync | Multi-select | 否 | Specific fields to include in documents |
工作方式
- 身份验证检查 — Validates your credentials with Chat2Desk
- 数据获取 — Retrieves data from the customer support platform
- 文档处理 — Converts data to plain-text documents
- 同步完成 — Stores documents in your knowledge base with metadata
文档格式
Each synced document contains:
Field1: value1
Field2: value2
...元数据标签
| Tag | Type | Description |
|---|---|---|
| Source | String | Chat2Desk |
| Sync Date | Date | When the document was synchronized |
分页
Pagination uses offset-based cursor format for incremental updates.
限制
- API rate limits apply
- All Chat2Desk data must be accessible with your authentication credentials
- Large datasets may take time to sync initially